AI LandscapesSTUDIO

Refund Policy

Your satisfaction matters. Review refund eligibility, the request process, and what happens after an approved refund.

Money-Back Guarantee

AI-generated concepts may not always meet a specific expectation. The original AI Yard Design policy offered a seven-day review window for an initial paid purchase, subject to the usage and eligibility conditions below.

Refund Eligibility

Qualifying conditions

  • The request is made within 7 days of the initial purchase.
  • No more than 10 AI designs have been generated after that purchase.
  • The service materially failed to work as described, or a verified technical issue prevented effective use.
  • An accidental purchase is reported promptly.

Conditions that may not qualify

  • The seven-day period has passed or the purchased credits were substantially used.
  • The request relates to free credits or free access.
  • The account violated the Terms of Service or the request is fraudulent or abusive.

How to Request a Refund

  • Email support@ai-yard-design.com with the subject “Refund Request.”
  • Include the account email and relevant order details.
  • Briefly explain the reason and any technical problem encountered.
  • Allow 2–3 business days for review. Approved refunds can take another 5–10 business days to reach the original payment method.

After an Approved Refund

Associated paid access and unused purchased benefits may be removed or adjusted. Account and design records may remain unless separately deleted. Any free features that are currently offered can still be used under their normal limits.

Disputes and Contact

If you disagree with a decision, reply with additional context and request a second review before initiating a payment dispute. For all refund questions, contact support@ai-yard-design.com and include the account email and order information.

Last updated: December 12, 2024